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Salesforce Systems Administrator

Salesforce Systems Administrator

 

 

Salesforce Systems Administrator Job Summary:

The Salesforce Systems Administrator is part of the Tacton Sales Operations team, reporting to Sales Operations director. This person will be based in Stockholm, Sweden with the duties to manages systems administration, system training, development and communication of system changes, and supports system integrations. This person partners primarily with Sales and marketing; but also with other business leadership to optimize, customize and configure technology resources to meet the organization’s mission.

The Salesforce Systems Administrator is the primary on-site support for company-wide Salesforce systems including Pardot B2B marketing automation. Our salesforce users are our global sales staff located in Sweden, Germany and in the US; in addition to our sales staff, salesforce is used in all other business areas of Tacton. This person will be wholly responsible for maintaining and improving Salesforce, he/she is required to understand Tacton’s business and technical environments. This is a support position whose job is to improve the technology infrastructure while minimizing the disruption to the end user.

Essential Functions:

  • Primary owner and point of contact for the Salesforce platform
  • Act as first line support for Salesforce.com user inquires of issues and usability; develop reports and dashboard requests from users
  • Train Salesforce.com users and create custom training materials for business users
  • Identify process improvements projects that drive efficiencies in the business
  • Ensures Salesforce environment is properly updated and maintained
  • Manages continuing configuration of business system, user maintenance and data cleanup
  • Creates and maintains reporting and dashboards
  • Maintains end-user guides, release notes and all support documentation, including tracking bugs, enhancements and features
  • Partners with leadership to recommend solutions to business needs based upon on-going research into new system features and functionality
  • Partners with developers and vendors to ensure business requirements are fully implemented, thorough testing is complete and system quality maintained
  • Maintain functionality and enhancements for all integrated systems

Requirements:

  • 3+ years of experience with SalesForce.com Administration
  • Salesforce.com Administrator Certification
  • Ability to understand complex business processes and organizational structure
  • Champion of Salesforce and Salesforce best practices
  • Proficient with utilizing Salesforce Sandbox for enhancements and full adherence to change management practices including version control processes and tools
  • Proficient with AppExchange and commonly used Salesforce Apps
  • Knowledge of Pardot B2B marketing automation
  • Experience with systems integrations between salesforce and other platforms or homebuilt systems 
  • Ability to display good judgement, problem solve and work ethically
  • Effective at communicating and working with others
  • Willingness to work with third parties and vendors
  • Ability to self-manage workload
  • Ability to convert business rules into technical requirements
  • Bachelor’s degree in Business, Computer Science, or related field

What we offer

Tacton is an innovative company, already the world leader as well as one of the fastest growing companies in our field – advanced sales and product configuration. We operate globally and have offices in Sweden (Stockholm), Germany (Karlsruhe and Bochum), USA (Chicago) and Poland (Warsaw). You will have the opportunity to be part of our team based on cooperation, engagement and competent colleagues.

As an employee at Tacton you will have a great chance for development in an organization that values teamwork and also promotes individual growth. We offer a truly global and open environment working with the latest technology to solve important and complex problems in the manufacturing industry. We offer flexible working conditions and our teamwork is based on knowledge sharing and professional respect.
Most importantly, we have a great time together. All the above mentioned is reflected in Tacton’s value words: Cooperation, Competence and Engagement.

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Stockholm

Blekholmstorget 30
111 64 Stockholm Directions info@tacton.com 08-6900750

Talent Program

Tacton’s Talent Program helps every new Tacton employee—from emerging talent to experienced professional—to excel in their new position, and acquire the skills and knowledge needed to be an active and successful member of the team.

The Talent Program prepares you to actively participate in projects right from the start of your Tacton employment. During the program, you will be introduced to our business and to our customers, and have the opportunity to work with a variety of products in large manufacturing companies. You will learn how to handle complex situations through challenging and fun tasks.

Our talent program has been specially developed to provide you with an understanding of the business, and enable you to grow into your role at Tacton with confidence. The emphasis is on giving you the tools, support and knowledge to succeed.

One of the most significant elements of the Talent Program is the involvement of Tacton’s employees. Everyone is encouraged to act as tutors and mentors by helping new colleagues progress in their careers.

The Tacton Spirit!

Our company is founded on innovative, research and collaborative thinking.


The people of Tacton come from many parts of the world, and have joined Tacton with a wide variety of backgrounds and experiences. Together we speak more than 30 languages. We are all different, but have one thing in common - the Tacton Spirit - our value platform: Cooperation, Engagement and Competence.

Already working at Tacton?

Let’s recruit together and find your next colleague.

email
@tacton.com
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