Sr Customer Success Manager

We are looking for a new Sr Customer Success Manager for our North American team

As our next Sr. Customer Success Manager for North America, you will be responsible for working directly with several of our customers. You will network across both IT and business units and be the key contact from the start of the customer onboarding. Our Customer Success Managers work closely with both the Sales Department to find new opportunities, renewals and upsell, and with our Support Teams to secure customer success and a satisfying customer journey. You will support a successful implementation – across a broad set of offerings and business needs. The focus is to drive every customer to become successful and to take responsibility for the customer adoption and lifecycle.

Who are you?  

We are looking for a hands-on, self-starter candidate that, like us, gets highly motivated when a customer is happy, who loves to solve unexpected problems and who lives and breathes efficient cross-functional processes. You have documented experience of managing customer accounts from a service delivery perspective. We also expect you to have a professional background that enables you to build strong relationships with our customers. You are comfortable working with both engineers, IT professionals and higher management and you are an excellent team player.

We are looking for a person that has:

  • 5+ years of experience in the industry preferably working with advanced deliveries.
  • 2+ years of experience working as a key account manager or as a line manager.
  • A proven track record of working with deliveries in medium and large global and strategic enterprise accounts.
  • You have consultative solution skills, including the ability to articulate a clear, concise ROI to help the customers revolutionize their processes, to grow, and to become more competitive.
  • Experience with configuration technologies and solutions is a plus.
  • Bachelor’s degree or equivalent experience in computer science, business, or related field (Masters preferred).
  • Excellent written, verbal, and presentation skills in English.
  • You have the ability to travel.


This position is based out of our co-HQ in Chicago, USA.

What we offer

Tacton is an innovative company, already the world leader as well as one of the fastest growing companies in our field. We operate globally and have offices in Sweden (Stockholm), Germany (Karlsruhe), USA (Chicago) and Poland (Warsaw).

As an employee at Tacton you will have a great chance for development in an organization that values teamwork and promotes individual growth. We offer a truly global and open environment working with the latest technology to solve important and complex problems in the manufacturing industry. We offer flexible working conditions, and our teamwork is based on knowledge sharing and professional respect.

Most importantly, we have a great time together. All the above mentioned is reflected in Tacton’s value words: EngagedCollaborative and Courageous.

At Tacton, we believe in our employees. That is why we are proud to be an Equal Opportunity Employer, committed to providing an environment that champions diversity. The more inclusive we are, the stronger we will be together.

Are you interested? Click below! 

Additional information

  • Remote status

    Temporarily remote

Or, know someone who would be a perfect fit? Let them know!

Our winning culture

Our company is founded on innovation, research and collaborative thinking.

The people of Tacton come from many parts of the world, and have joined Tacton with a wide variety of backgrounds and experiences. Together we speak more than 30 languages. We are all different, but have one thing in common - our values - Collaboration, Engaged and Courageous.

Already working at Tacton?

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