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Customer Success Manager DACH

Customer Success Manager DACH

Customer Success DACH! 

Responsibilities

As our next Customer Success Manager DACH you will be responsible for working directly with several of our customers. You will network across both IT and business units and be the key contact for Service offerings and current deliveries. Our Customer Success Manger work closely with the Sales department to find new opportunities, renewals and upsell, and to secure Customer Success. You will be working to ensure a successful implementation – across a broad set of offerings and business needs. The focus is to drive every customer to a become a success and you take responsibility for the customer adoption and lifecycle.

We are looking for you who, like us, get that highly motivated when a customer is happy, who loves to solve unexpected problems and who lives and breathes efficient cross functional processes. We are looking for you who have documented experience of managing Customer accounts from a service delivery perspective. We also expect you to have a professional background that enables you to build strong relationships with our customers. 

 

Required Skills/Experience

You have experience working directly with your customer, medium and large strategic enterprise, and from a service perspective. Experience with configuration technologies and solutions is a plus.

You are hands-on, self-directed person who plans, prepares and executes in your role both from a delivery perspective but also see future demands. You are comfortable working with both engineers and board executives and you are an excellent team player.

  • 10+ years of experience in the industry preferable working with advanced deliveries
  • 2+ years of experience working as a key account manager or as a line manager
  • A proven track record of working with deliveries in medium and large global enterprise accounts.
  • You have consultative solution skills, including the ability to articulate a clear, concise ROI to help the customers revolutionize their processes, to grow, and to become more competitive.
  • Bachelor’s degree or equivalent experience in computer science, business, or related field (Masters preferred) 
  • Excellent written, verbal, and presentation skills in English. German, French is a plus
  • You have the ability to travel

 

Work for Tacton 

We are looking for you who, like us, get that highly motivated when a customer is happy, who loves to solve unexpected problems and who lives and breathes efficient cross functional processes. If you want to work in an organization where everything is all set and ready, this is not the job for you. We believe you will like to take part in the continued exciting journey, where we transform Tacton from what once was a small Swedish company to a large global player.  

We have a friendly working climate with short decision-making processes and a dynamic organization. There are very good career opportunities within the company. As a Customer Success Manager, you get the chance to travel around the world and visit some of the world's largest industrial companies. 

As a new employee, you will get a great introduction with our four-week introductory program to learn Tacton's products, our business and our project methods. 

 

Please note that this job is in Karlsruhe.


Does this sound interesting, we hope so! 

The candidate selection process is continuously ongoing. 

We look forward to your application!

 

 

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Our winning culture

Our company is founded on innovation, research and collaborative thinking.

The people of Tacton come from many parts of the world, and have joined Tacton with a wide variety of backgrounds and experiences. Together we speak more than 30 languages. We are all different, but have one thing in common - our values - Cooperation, Engagement and Competence.

Already working at Tacton?

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email
@tacton.com
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