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Customer Success Manager


As Customer Success Manager you will be responsible for working directly with several of our customers. You have documented experience of managing customer accounts from a service delivery perspective. We also expect you to have a professional background that enables you to build strong relationships with our customers. The ideal candidate has several years’ experience working as a key account manager or as a line manager. Your focus is to drive every customer to become a success and you take responsibility for the customer adoption and life cycle.

You will network across both IT and business units and be the key contact for Service offerings and current deliveries. You will work closely with the Sales department to find new opportunities, renewals and upsell, and to secure Customer Success. You will be working to ensure a successful implementation – across a broad set of offerings and business needs.

You will be based in our German Subsidiary in Karlsruhe and have the ability to travel and visit your customers. You will report to the VP Operations DACH and be part of our global Customer Success team.

Required Skills/Experience:

You have long experience working directly with your customer, medium and large strategic enterprise, and from a service perspective. Experience with configuration technologies and solutions is a plus.

You are hands-on, self-directed person who plans, prepares and executes in your role both from a delivery perspective but also see future demands. You are comfortable working with both engineers and board executives and you are an excellent team player.

·         5+ years of experience in the industry preferable working with advanced deliveries

·         2+ years experience working as a key account manager or as a line manager

·         A proven track record of working with deliveries in medium and large global       enterprise accounts.

·         You have consultative solution skills, including the ability to articulate a clear, concise ROI to help the customers revolutionize their processes, to grow, and to become more competitive.

·         Bachelor’s degree or equivalent experience in computer science, business, or related field (Masters preferred)

·         Excellent written, verbal, and presentation skills in German and English. Swedish and/or French is a plus

·         You have the ability to travel

Interested? We hope so! Please send your application, including a cover, letter. The candidate selection process will be ongoing.

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Hardtstrasse 37a
76185 Karlsruhe Directions +497213505290

Talent Program

Tacton’s Talent Program helps every new Tacton employee—from emerging talent to experienced professional—to excel in their new position, and acquire the skills and knowledge needed to be an active and successful member of the team.

The Talent Program prepares you to actively participate in projects right from the start of your Tacton employment. During the program, you will be introduced to our business and to our customers, and have the opportunity to work with a variety of products in large manufacturing companies. You will learn how to handle complex situations through challenging and fun tasks.

Our talent program has been specially developed to provide you with an understanding of the business, and enable you to grow into your role at Tacton with confidence. The emphasis is on giving you the tools, support and knowledge to succeed.

One of the most significant elements of the Talent Program is the involvement of Tacton’s employees. Everyone is encouraged to act as tutors and mentors by helping new colleagues progress in their careers.

The Tacton Spirit!

Our company is founded on innovative, research and collaborative thinking.

The people of Tacton come from many parts of the world, and have joined Tacton with a wide variety of backgrounds and experiences. Together we speak more than 30 languages. We are all different, but have one thing in common - the Tacton Spirit - our value platform: Cooperation, Engagement and Competence.

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