Are you Tactons new global VP Professional Services?

We are looking for our new VP Professional Services Global

At Tacton, our main purpose is happy customers. We live to deliver the best possible experience when it comes to our products and solutions but as well with regards to the delivery of our projects and provide service to our customers. 

We are looking for you who get highly motivated when a customer is happy and who loves to solve unexpected problems.  We are 100% committed to support and guide our customers how to benefit even more of Tactons world leading CPQ solution, and we believe you share the same passion.  If you want to work in an organization where everything is all set and ready, this is not the job for you. We believe you will like to take part in the continued exciting journey, where we transform Tacton from what once was a small company to a large global player. We are offering you a great possibility to re-build a service organisation with your experiences and competence together with our committed teams and managers.

As the VP Services you will be leading the teams who design, develop and delivers our portfolio Services globally. Ultimately, you will ensure we bring our Services capability to market in a coordinated way that improves customer satisfaction, increases usage and adoption, and directly Tacton’s top and bottom line. At the high level, this includes developing a deep understanding of the cloud technology landscape and crafting a strategy that identifies unexploited opportunities to create and capture value. 

At the more tactical level, this role is designed to manage the entire Services portfolio offering driving utilization, bookings, revenue and margin across this global business. You will lead each region around the globe working cross functionally with our sales teams to ensure our GTM are integrated to drive success for our customers. This role will also partner on the development of new Services products and programs, based on insightful customer engagement and understanding, including launching pilots that will allow us to co-create new offerings with our customers to confirm market fit. You will interact regularly with our commercial organization, other departments in the company, and the development teams to provide a holistic and complete view of business goals related to the set of service products you need, the technology capabilities this require, and the content needed to support these offerings. 

Responsibilities: 

  • Provide thought leadership and vision for the next generation of Global Professional Services leveraging the unique opportunities of our lead position in the market and the Cloud model.
  • Leading global professional services teams through your management team
  • Attract top talent, coach and develop a strong global team consistent with our culture. 
  • Develop an approach to generate unique insights about our customers’ needs (user groups, advisory councils, etc.) 
  • Strong collaboration internally with stakeholders in Customer Success, Sales, Marketing and our Product Teams to operationalize the delivery of services globally and by segment. 
  • Manage the P&L of our business, working with multiple parties, against financial and business metrics. 
  • Build a new delivery model for packaged services, transformation consulting and advisory service.
  • Enable and evangelize the portfolio internally and externally. · 

To be able to fulfill above we believe you embody a "can-do" spirit, optimism, ownership and commitment. Your leadership style cultivate a culture of teamwork, trust and mutual respect in a small, cohesive, high performing, fun team environment.

Experience and qualifications

  • Bachelor’s degree required
  • Long experience of experience driving results across large (>1B) company/multi-functions
  • Long experience in a leadership position within Services
  • Experience from Product/Program Management role
  • Long experience in any of our industry-segments  
  • Probably experience from software companies preferably SaaS-organisations
  • Possess strong customer relationship capabilities
  • Global experience
  • Proven relationship management skills and ability to communicate at all levels is a must, and therefore excellent English is needed
  • Ability to lead and inspire professional services teams to succeed in a fast-changing market, keeping the team focused on new strategies and tactics to best leverage available resources, and make difficult decisions when required
  • Ability to travel for 50% of the time, from office location Stockholm or Karlsruhe

About Tacton

Tacton is an innovative company, already the world leader as well as one of the fastest growing companies in our field – advanced sales and product configuration. We operate globally and have offices in Sweden (Stockholm), Germany (Karlsruhe), USA (Chicago) and Poland (Warsaw). 

As a Tactonite you will have a great chance for development in an organization that values teamwork and also promotes individual growth. We offer a truly global and open environment working with the latest technology to solve important and complex problems in the manufacturing industry. We offer flexible working conditions and our teamwork is based on knowledge sharing and professional respect. Most importantly, we have a great time together. All the above mentioned is reflected in Tacton’s values: Collaboration, Courageous and Engaged.

If you want to know more about Tacton, how we see upon our solution and SMART Commerce, please visit www.tacton.com 

Apply for the role as VP Professional Services Global
At Tacton we see diversity as a strength and therefore strive for a balance between nationalities, men and women at all positions within the organization.

The candidate selection process is continuously ongoing. We look forward to your application!


 




 

Or, know someone who would be a perfect fit? Let them know!

Our winning culture

Our company is founded on innovation, research and collaborative thinking.

The people of Tacton come from many parts of the world, and have joined Tacton with a wide variety of backgrounds and experiences. Together we speak more than 30 languages. We are all different, but have one thing in common - our values - Collaboration, Engaged and Courageous.

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