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Director Professional Services

Director Professional Services

About the role as Director Professional Services

We are looking for a Director Professional Services to our German office in Karlsruhe. In this role you are responsible for developing and coaching Tacton’s two German teams in Karlsruhe and Bochum.

We are looking for you with strengths in leadership and business orientation. Your staff responsibility will be for 15-20 experienced team members in Visualisation, CPQ Modelling, System Development and Project Management. You need to have a genuine interest of value-based leadership where Tacton’s values are Engagement, Cooperation and Commitment are central for us. Your interfaces will be your team members, Tacton´s Directors Professional Services, Customer responsible and Service Sales as well as Shared Service.

You will handle resource requirements, collaborate with colleagues in our global departments and follow up results as well as contribute to execute on Tacton’s strategy and vision. We want you to wisely allocate your 15-20 team members for our customer delivery projects ad for internal tasks. This means you need to know your team members closely, both their skills-set and their individual development plans. The role also includes responsibility for process development regarding methods and knowledge.

Your responsibility will be for the teams in Germany, and you will collaborate with the Directors Professional Services in Sweden and Poland. Your location is Karlsruhe and you report to the Vice President Professional Services in Stockholm.

To succeed in this role, you should have excellent communication skills, leadership experience from line management and a structured way of working.

We are looking for you who have

  • proven record of people management, leadership, building relationship and trust.
  • strong interest in developing, mentoring and coaching team members, build a world class team
  • experience from setting performance expectations, conducting performance and salary reviews.
  • experience from management team collaboration and from working with tactical and strategic issues
  • been responsible for a team’s budget and profitability
  • been responsible of recruiting
  • preferably experience of international implementation projects.
  • experience from managing escalated issues and collaborating with other stakeholders to expedite resolution.
  • manage personnel issues and team conflicts to resolution.
  • a master’s degree or similar in IT
  • good knowledge in English and Germany, both spoken and written
  • excellent presentation and communication skills


  • Excellent in verbal and written communication both in German and English.
  • Solid organizational skills, including multitasking and time-management.
  • Strongly proactive approach and self-starter.
  • Ability to adapt to dynamic changes.

What we offer
Tacton is an innovative company, already the world leader as well as one of the fastest growing companies in our field – advanced sales and product configuration. We operate globally and have offices in Sweden (Stockholm), Germany (Karlsruhe and Bochum), USA (Chicago) and Poland (Warsaw). You will have the opportunity to be part of our team based on cooperation, engagement and competent colleagues.

As an employee at Tacton you will have a great chance for development in an organization that values teamwork and promotes individual growth. We offer a truly global and open environment working with the latest technology to solve important and complex problems in the manufacturing industry. We offer flexible working conditions and our teamwork is based on knowledge sharing and professional respect.

Most importantly, we have a great time together. All the above mentioned is reflected in Tacton’s value words: Cooperation, Competence and Engagement.

Apply for the role as Director Professional Services 
At Tacton we see diversity as a strength and strive for a balance between men and women at all positions within the organization.

The candidate selection process will be ongoing. We look forward to your application, containing resume and cover letter, where you describe your interest in Tacton and the position.

Please note that this position is in Karlsruhe, Germany.

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Hardtstrasse 37a
76185 Karlsruhe Directions +497213505290

Talent Program

Tacton’s Talent Program helps every new Tacton employee—from emerging talent to experienced professional—to excel in their new position, and acquire the skills and knowledge needed to be an active and successful member of the team.

The Talent Program prepares you to actively participate in projects right from the start of your Tacton employment. During the program, you will be introduced to our business and to our customers, and have the opportunity to work with a variety of products in large manufacturing companies. You will learn how to handle complex situations through challenging and fun tasks.

Our talent program has been specially developed to provide you with an understanding of the business, and enable you to grow into your role at Tacton with confidence. The emphasis is on giving you the tools, support and knowledge to succeed.

One of the most significant elements of the Talent Program is the involvement of Tacton’s employees. Everyone is encouraged to act as tutors and mentors by helping new colleagues progress in their careers.

The Tacton Spirit!

Our company is founded on innovative, research and collaborative thinking.

The people of Tacton come from many parts of the world, and have joined Tacton with a wide variety of backgrounds and experiences. Together we speak more than 30 languages. We are all different, but have one thing in common - the Tacton Spirit - our value platform: Cooperation, Engagement and Competence.

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